Help & Customer Service

Find answers to common questions here. If you still can’t find what you’re looking for, simply contact us by emailing us at, and we’d be more than happy to help you out.

  • SnapBox is a family of photo products catered toward todays creative professionals. With a long and rich history in the art world, we offer high quality products at competitive prices.

  • Pricing depends on the product type and size. Due to unforeseen fluctuation in material and manufacturing costs, our prices are subject to change without notice. We firmly believe that SnapBox offers a great mix of value, quality, and price. Price changes are only made after careful consideration and research.

  • Our products are made to last a lifetime. But a little extra loving can go a long way. Some general care tips would simply be to keep your prints indoors, out of direct sunlight, and to clean them with a dry cloth when needed.

  • Click the Shop button on our site to begin your order. From there you can choose your desired product, upload your image(s), and edit the type, size and image. Once you’re happy with you SnapBox print, simply add it to your cart, and checkout when you’ve finished adding all of your products.

  • SnapBox prints are tuned to automatically give our customers the best results from any range of imagery. For professionals who prefer to have fine-tuned control over their printing and imagery, please refer to the following information.

    We use a proprietary ICC profile that is continuously calibrated and improved. If you would like to closely match your imagery to our printers, we highly recommend using the Adobe RGB (1998) and U.S. Web Coated (SWOP) v2 ICC profiles in your workflow. These stock profiles are close to the internal profile we use.

    For most products, we print at 150dpi meaning that for every printed inch, there should be at least 150 pixels from which to work with. For example, an 8×10 print would need to be printed from an image that is at least 1200px by 1500px (8*150=1200 & 10*150=1500).

  • We accept all major forms of credit cards, which are securely processed through the Stripe Payment Gateway. We also accept payments through Paypal.

  • In order to continue to offer such low prices and promotions as well as quick delivery times, we do not custom edit photos based on requests. However we do have an incredible team that checks every ordered image before it goes to print to ensure the best quality possible. If we see a problem with your file, we will contact you and let you know.

  • Orders ship from one of our 3 production facilities, each strategically located across the United States in Northern California, Dallas, and Atlanta. This allows us to achieve fast delivery times as well as less pollution and energy consumption through less transit distance.

    All orders should arrive within 5-8 business days depending on your selected shipping speed.* Note that the first business day after an order is placed is considered as the first of these 5-8 business days.

    *Times listed are during normal business seasons. Shipping carriers are currently experiencing increased demand due to COVID-19, which may result in some delays. During peak holiday seasons, estimated times may also be longer due to increased demand.

  • Up to date order information including tracking information if the order has shipped can be viewed in your account. If you do not have an account, you can also visit our order status page. You will need the order number provided to you in the confirmation email you received when you placed your order and the email address that was used to place your order.

  • We have a strong policy of 100% Satisfaction Guaranteed. Returns and exchanges are valid for up to 90 days from your order date. If, for any reason, you are not satisfied with your order please email us at We strive to consistently provide great products and amazing customer service so if you have any feedback for us, we would love to hear it.