Help & Customer Service

Got a burning question? This is the best place to find the answer. If you still can’t find what you’re looking for, simply contact us by starting a chat, emailing us at or calling us at 1-855-345-6601, and we’d be more than happy to help you out.

  • SnapBox is a family of personalized photo decor products that allow you to print your favorite images in creative ways. Boasting the highest quality and affordable prices, the options are endless.

  • Pricing depends on the product type and size. Due to unforeseen fluctuation in material and manufacturing costs, our prices are subject to change without notice. We firmly believe that SnapBox offers a great mix of value, quality, and price. Price changes are only made after careful consideration and research.

  • Our products are made to last a lifetime. But a little extra loving can go a long way. Some general care tips would simply be to keep your prints indoors, out of direct sunlight, and to clean them with a dry cloth when needed.

  • Click the Shop button on our site to begin your order. From there you can choose your desired product, upload your image(s), and edit the type, size and image. Once you’re happy with you SnapBox print, simply add it to your cart, and checkout when you’ve finished adding all of your products.

  • For the best prints, please upload your files as JPGs in the RGB colorspace. If you would like access to our ICC profile for optimum print quality, please contact us at

    We print at 150dpi meaning that for every printed inch, there should be at least 150 pixels from which to work with. For example, an 8×10 print would need to be printed from an image that is at least 1200px by 1500px (8*150=1200 & 10*150=1500). If you do upload a photo that we believe is too small to obtain the best quality possible, we will display an alert to you before you can continue with your order.

  • We accept all major forms of credit cards, which are securely processed through the Stripe Payment Gateway. We also accept payments through Paypal.

  • In order to continue to offer such low prices and promotions as well as quick delivery times, we do not custom edit photos based on requests. However we do have an incredible team that checks every ordered image before it goes to print to ensure the best quality possible. If we see a problem with your file, we will contact you and let you know.

  • Orders ship from one of our 3 production facilities, each strategically located across the United States. This allows us to achieve fast delivery times as well as less pollution and energy consumption through less transit distance.

    All orders should arrive within 5-8 business days depending on your selected shipping speed.* Note that the first business day after an order is placed is considered as the first of these 5-8 business days.

    *Times listed are during normal business seasons. During peak holiday seasons, estimated times may be longer due to increased demand. Arrival times may also be longer for deliveries to addresses outside of the United States and will vary depending on your location and selected shipping speed.

  • Up to date order information including tracking information if the order has shipped can be viewed in your account. If you do not have an account, you can also visit our order tracking page. You will need the order number provided to you in the confirmation email you received when you placed your order and the email address that was used to place your order.

  • We have a strong policy of 100% Satisfaction Guaranteed. Returns and exchanges are valid for up to 90 days from your order date. If, for any reason, you are not satisfied with your order please email us at or call us at 1-855-345-6601. We strive to consistently provide great products and amazing customer service so if you have any feedback for us, we would love to hear it.